Returns & Exchanges

*Items Purchased at Cosi G USA Websites Must Be Returned Via Mail.
​Items Will Not Be Exchanged or Refunded By Retail Boutiques.*

We want you to be happy with your purchases, so we gladly accept returns postmarked within 10 days of arrival to you.  Regular and sale priced merchandise is returnable for a full refund if postmarked within the 10 day time frame.  Please keep in mind that clearance items are returnable for store credit or exchange only.  Orders with free shipping are eligible for a full refund within return time frame guidelines, however the shipping charge will be deducted from the refund if 50% or more of the order is returned, this does not apply to items sent back for exchange.  Items returned after this time frame will be returned for store credit only.  All items are final sale after 14 days of receiving merchandise.

Shipping and handling fees are not refundable.  All returned items must be in their original condition and packaging.  Exchanges are subject to return shipping costs.  Please include your original receipt when exchanging or returning merchandise.  All items are considered final sale 14 days after receiving the order and are not eligible for returns or exchanges.

Please call or email before sending items for exchange only, if you are returning there is no need to call.  For exchanges it is best to let us know so we can ensure we have your selections in stock and can pull those items pending the arrival of your exchange items.  We will notify you upon arrival of your exchange so you know your new items have shipped.

All returns must be shipped to:
CosiG USA
8639 Old Perry Hwy.
Pittsburgh, PA. 15237

• Please allow up to 1 week for processing.
• Must be sent postage paid.
• Must be in new, resalable condition in the original packaging with tags still attached.
• Must include a copy of your invoice or the original.
• check customers must include a check for reshipment charges with your return.
• We are not responsible for damaged, lost, or stolen return packages.
• We strongly suggest you insure your return shipment.